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Useful observations, practical judgment, and notes on websites, marketing, and the work behind them.

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A service business can be excellent at the work and still make strangers work too hard to become customers. Reputation can hide that gap until a stranger has to decide without a referral.

August 19, 20267 min read

Clearer marketing can accidentally erase the history, habits, stories, and opinions that make a real business recognizable. Clean up the clutter without deleting the lore.

August 17, 20266 min read

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